New Fuzzy ServQual Build with 3 Fuzzy Number

Every community in this world wants to get optimal service quality and in accordance with expectations. Therefore, it is necessary to take measurements to find out how much the level of public satisfaction with the quality of services provided by the service provider. Fuzzy servqual is a method to find out the level of service quality from data survey. Data processing is carried out by calculating the value of fuzzification, defuzzification, as well as the calculation of the GAP value between perception and expectation, this paper uses 3 types of fuzzy numbers, including shoulder fuzzy, triangle fuzzy and trapezoidal fuzzy, by using 3 types of fuzzy numbers, the GAP (the diferent value between expectations and reality) calculation results obtained will certainly be different from the GAP calculation which only uses a triangular fuzzy. The results from this research obtained are in the fuzzification step from fuzzy number improvement make gap results better with better accuracy.